This mobile application is hosted and operated by your health plan. As such, some information collected through the mobile application may be considered “protected health information,” as that term is defined in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations.
This policy does not apply to information collected through other means such as by telephone or in person, although that information may be protected by other privacy policies. As used in this policy, terms such as “we” or “our” and “Company” refer to UnitedHealthcare and its current and future affiliate entities, including our parent company UnitedHealth Group.
Any information you provide, including any personal information, may be transferred to and processed by a computer server located within the United States.
This policy is in addition to the HIPAA Notice of Privacy Practices provided by your health plan that describes how your health plan uses and discloses your protected health information, and which may, depending on your health plan, be found by visiting the following links:
United Healthcare Member
Community Plan Member
Dental Plan Member
Vision Plan Member
This mobile application may access or collect personal information and non-personal information. This information is accessed and collected in a variety of ways, including through the operating system of your mobile device and through information you submit through the mobile application. The table below describes the information that we may access or collect in connection with your use of this mobile application.
This mobile application may include features that give you the opportunity to provide us with personal information about yourself. You do not have to provide us with personal information if you do not want to; however, that may limit your ability to use certain functions of this mobile application or to request certain services or information.
This application collects the following information:
Information that Identifies You
What You Do On Your Device
Device or System Data
We obtain location data from your device to provide location-related services, e.g., driving directions or distance calculation, via the mobile application. We do not store information about your location after the service is performed or share your location data with third-parties. You can withdraw consent to use precise, real-time or network location data at any time by turning off the location-based feature on your mobile device or by not using any location-based features. If you withdraw consent, functionality associated with precise, real-time or network location, e.g., navigation, will no longer work.
We may use information unless restricted by this policy or by law. We may use information for a number of purposes such as processing your requests or personalizing products and services for you. The table below outlines some examples of how we may use information.
How We May Use Information
We will only share your personal information with third parties as outlined in this policy and as permitted by law.
How We May Share Information
Analytics and Tracking
We may use various technologies to gather information from our users, such as which mobile application features are used and the frequency of use. We may also allow third party service providers to use technologies to collect such information. We do not control these third party technologies and their use is governed by the privacy policies of third parties using such technologies. Note that we do not currently respond to web browser “Do Not Track” signals that provide a method to opt out of the collection of information about online activities over time and across third party websites or online services as we await the development of industry-accepted standards for how such signals should be interpreted.
Reviewing Your Information
This mobile application may permit you to view your user profile and related information and to request changes to such information. If this function is available, we will include a page or heading such as “My Profile” or similar words. Navigating to that portion of the mobile application will take you a page through which you may review such information.
We maintain reasonable administrative, technical, and physical safeguards designed to help us protect the personally identifiable information that you provide. However, no security systems are impenetrable, and we cannot guarantee the security of our mobile application, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet and we are not liable for the illegal acts of third-parties such as criminal hackers. If you wish to keep your communications to us private, you should not communicate to us using email.
It is our policy to protect the confidentiality of Social Security numbers ("SSNs") that we receive or collect in the course of business. We secure the confidentiality of SSNs through various means, including physical, electronic, and administrative safeguards that are designed to protect against unauthorized access. It is our policy to limit access to SSNs to that which is lawful, and to prohibit unlawful disclosure of SSNs.
If you choose to use a persistent log-in, for example, having your user name or password be remembered, others may be able to access information through your mobile device. If you are concerned about the unauthorized use or disclosure of information via your mobile device, you should lock your mobile device when not in use or elect to not use the persistent log-in feature.
Some Information you provide to this mobile application will be stored locally on your mobile device. To prevent unauthorized use or disclosure of information via your mobile device, you should lock your mobile device when not in use or elect to not use the persistent log-in feature.
Our Online Communication Practices
As described in this policy, you may turn off application features and provide consent for appropriate communications. Please note, choosing to disable certain functionality of the mobile application may impact the functionality of other areas of the mobile application. The application may also seek your opt-in permission for certain data collections or uses which will be clearly presented to you.
Your Individual Rights
Because information collected through your use of the mobile application is collected by a health plan, the individual rights you have to access, correct or modify your protected health information that are set forth in the HIPAA Notice of Privacy Practices of your health plan may apply to some or all of the information collected through this mobile application. Please consult that notice for a description of those rights and how to exercise them.
Information for Children Under 13
We will not knowingly collect any personal information from children under the age of 13 through this mobile application. If you think that we have collected personal information from a child under the age of 13 through this mobile application, please contact us.
Customer Service - Privacy Unit PO Box 740815
Atlanta, GA 30374-0815
For Community Plan Members
PO Box 1459
Minneapolis, MN 55440
If you believe we or any company associated with us has misused any of your information please contact us immediately and report such misuse.